FREQUENTLY ASKED QUESTIONS
- Is the cost of goods is expressed in kroner or U.S. dollars?
Prices are shown in Norwegian kroner and U.S. Dollars for the other countries.
- Is there a minimum purchase in order to be sent?
Not, however apply for freight cost depending on destination and weight that have that product.
- Do I pay any tax on the value of the product?
If, in Norway applies on 25% of MVA and other countries apply the TAX.
- Does the recipient must pay extra when you deliver the product?
No, the people in Norway or outside the product here that will not have to pay any extra amount.
- How is the shipment of products?
First you send a mail to customers with the products and amounts of the order placed and up to 5 days sends freight costs to pay for such shipment. Accepted the order, the customer enters the site and fill the order number and show him the total amount to pay and would then make payment by PAYPAL.
- How do I pay for my purchase?
Payment is by PAYPAL, where credit cards are accepted: Visa, MasterCard, American Express.
- How do I know Barong received under my order?
Our system automatically sends a copy of the order received to customer email thus expressing the compliance of the order placed, then send another mail with the cost of freight and can perform the respective payment.
- How do I confirm delivery of my order?
Once the payment, our staff will send an email once we have confirmation of delivery.
- How do I delete if I’m wrong to choose the quantity, diameter, color of the product?
If you made a mistake when entering the products you can customize your purchase by entering a shopping bag on top of the screen. Here you can change the amount of selected articles and product features, filling the box with the number of items to order and end must press the MODIFY button. Also you can delete an item by pressing the delete button in the row corresponding article.
- If I’m home at the time of payment and wish to add something extra to my purchase, how do I do?
You can go to the sub category of the desired product and select the product, then enter the shopping bag located at the top of the screen to verify the purchase that this be done and make the desired changes. Here you can change the amount of selected articles and product features, filling the box with the number of items to order and end must press the MODIFY button. Also you can delete an item by pressing the delete button in the row corresponding article.
- If I buy something that is not on the website of Barong, can you help me?
Yes, our staff will gladly contact you, we recommend performing the respective consultations in advance to help you.